Assistance with Check, Challenge, and Appeal Processes



To be sure that you’re paying the correct business rates, it’s important that the rateable value is based on the correct information about your property. If you think that any of the factual details about your property (such as the number of floors, or the description) held by the VOA are wrong, we can request changes by submitting a check.



Most enquiries are expected to be resolved during a check as the process is based on facts about your property.

Once a check is completed, we can challenge any valuation related to the same property within four months of the check decision, or within 16 months of your check submission if the challenge is about a change in the surrounding area. we may also make a challenge if the VOA has not made a decision on your check after 12 months. Properties may have lots of valuations from different dates due to physical facts changing over the period of the rating list.



The Tribunal will consider whether the VOA has made the correct decision in respect of the challenge, based on the evidence put forward at the ‘Challenge’ stage – no fresh evidence will be permissible unless a formal agreement is sought from the VOA. If the Tribunal disagrees with the VOA’s decision, it may conclude that the ratepayer’s proposed rating list entry is correct, or alternatively, it may substitute its own. The ratepayer or agent cannot change the grounds of the ‘Challenge’ (even though some may have been resolved) and cannot introduce fresh evidence without the formal agreement of the VOA. A fee of up to £300 will also be levied (refunded where the Tribunal outcome is in favour of the appellant).

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